How to Cancel ChemiCloud and Get a Refund (45-Day Guarantee)
How to request cancellation of a ChemiCloud hosting service, Immediate versus End of Billing Period, the 45-day money-back guarantee, and the 7-day window for unexpected renewals.
- chemicloud
- cancellation
ChemiCloud cancellations are submitted through a form in the Client Area and processed by its Billing department. Only the account owner can cancel.
Refund rules
- Window: 45 days for shared, WordPress, reseller, email, and Managed WordPress hosting; 7 days for VPS. The clock starts when the account is activated, not when you ordered.
- First-time accounts only: If you had an account before, opened a second account, or bought a second similar service, you are not eligible.
- Not covered: Add-ons such as dedicated IPs, SSL certificates, and resource boosts; domain fees (registration, transfer, ID protection); paid support or migrations; bandwidth overages; Enterprise Managed WordPress; and account credit.
- Renewals: Not covered by the guarantee. After it, ChemiCloud has a no-refund policy, except for unexpected renewals (below).
Back up first
Once a hosting service is cancelled, the account is removed from the server and cannot be restored. Download your files, databases, and email before you submit the form.
How to cancel
- Log in to your Client Area and go to Services.
- Click Manage Product, and under Actions, click Request Cancellation.
- Describe your reason and choose the cancellation type:
- Immediate: The service is cancelled and terminated at the next daily system run at 9 AM EST. A request at 8 AM ends it the same day; a request after 9 AM ends it the next morning. - End of Billing Period: The service stays active until its due date, then is cancelled automatically.
The Billing team confirms when the cancellation is complete.
Charged for a renewal you did not expect?
ChemiCloud refunds unexpected renewals if you act quickly:
- Submit a cancellation request for the service.
- Open a Billing ticket within 7 days of the renewal date (shared, WordPress, reseller, and Managed WordPress hosting).
You can take the refund to your original payment method minus 10% for fees, or in full as account credit that never expires.
Moving to another host?
Move your site and email first. Compare five-year costs on the ChemiCloud renewal price page, or see ChemiCloud against SiteGround and Hostinger.
Sources: How Do I Cancel My Hosting Service?, Money Back Guarantee and Refund Policies, and Terms of Service (ChemiCloud).
