How to Cancel HostPapa and Get a Refund (30-Day Guarantee)
How to cancel HostPapa with the dashboard cancellation form, the 30-day money-back guarantee, the 48-hour rule for short terms, and the domain fee deducted from refunds.
- hostpapa
- cancellation
You cancel HostPapa with the cancellation form in My Services in your dashboard, or with a ticket or email to its billing department. A cancellation only takes effect once billing confirms it, which can take 3 to 5 business days.
Refund rules
HostPapa's Refund and Cancellation Policy (updated August 2026) says:
- Money-back guarantee: Cancel within 30 days of your first hosting purchase for a full refund of web hosting, VPS, Optimized WordPress, Managed WordPress, and reseller hosting fees for the initial term. You must request it in writing through your dashboard within that period.
- Standard refunds: Products billed for a year or more are refundable within 30 days of the transaction; shorter terms within 48 hours. The transaction date includes renewal dates.
- First-time accounts only: If you had an account before or opened a second one, you are not eligible.
- Free domain: If your plan came with a free domain, its then-current rate is deducted from the refund.
- Never refunded: Domain registrations and renewals, domain privacy, email products, SSL certificates, migration services, website transfers, and several other add-ons listed in the policy.
Refunds arrive within 90 days of the cancellation.
Back up first
Once a cancellation is processed, your files, email, and account may be removed immediately and permanently. Download everything first.
How to cancel
- Log in to your HostPapa dashboard and go to My Services.
- Open the web-based cancellation form for the service.
- State which service you are cancelling and whether it should end immediately or at the end of your term.
- Submit the form, and ask for your money-back refund in writing through the dashboard if you are inside 30 days.
HostPapa reviews the request within 3 to 5 business days and emails you when it is processed or if it needs more information. Allow for that delay before a renewal date.
Moving to another host?
Migrate first, then cancel. Compare five-year costs on the HostPapa renewal price page, or see HostPapa against Bluehost.
Source: Refund and Cancellation Policy (HostPapa, updated August 2026).
